Don’t forget to get organised with your 2010 diary
NoteMaker’s Customer Service team are ready to assist you.
Select from the following categories for information about:
CUSTOMER CARE
GENERAL INFORMATION
SHIPPING DESTINATIONS AND POSTAGE
- Delivery Options
- When will my order ship?
- Shipping Times
- Tracking an order
- International Shipping
- Shipping Costs
- Product Packaging
- Delivery Options
PRIVACY POLICY
RETURNS & EXCHANGES
CUSTOMER CARE
Contact Customer Service:
You can talk to someone over the phone by calling us on +61 3 9329 3717. Or you can contact us anytime via our email form on our contact us page.
Gift Wrapping:
One of the great advantages to shopping at NoteMaker is that we provide gift wrapping with any purchase.
Gift Vouchers:
Perfect for those days when you can’t decide or want your friend/loved one to choose something perfect. We offer $25, $50, $100 or $200 gift vouchers. You will receive the voucher, with unique code, in the post or, if you prefer, an e-certificate can be sent to yourself or the chosen recipient.
Corporate customers:
Corporate customers receive a full tax invoice with every purchase.
Regular corporate clients may be able to arrange a discounted rate for larger quantities. Visit our bulk orders page or, call or email us for assistance.
News from NoteMaker:
Keep in touch with the latest news from the stationery world with our E-Newsletter
GENERAL INFORMATION
Currency, GST & Taxes:
All prices are in Australian dollars and include a 10% goods and service tax (GST).
Payment methods:
Online payments are made via either Direct Payment Services or Paypal. Both options use the latest secure technology and fraud protection.
If you are not comfortable purchasing online, that’s fine. We also offer a number of other convenient payment options including phone/fax your credit card details (Visa, Mastercard & American Express), direct deposit, personal cheques and money orders.
Please note that some payment methods, such as Direct Bank Deposit and Cheque, are not necessarily instant transactions and will not be sent until the funds have been cleared. If you require your order sent immediately, we recommend credit card transactions.
Cancelling Your Order:
After you have clicked “Confirm Order,” your order begins to process and you cannot make any online changes to it. To cancel your order prior to shipment, you must contact us – please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or cancelled.
Are your stock levels correct?
Our stock levels are very accurate. However, rarely the product you ordered may not be in stock. We will contact you immediately to let you know if this occurs.
How do I know your products are authentic?
We guarantee all of our merchandise is genuine and authentic.
SHIPPING DESTINATIONS & POSTAGE INFORMATION
Delivery Options:
We use the following shipping options – Australia Post E-Parcel (Standard and Express Post), Australia Post International Airmail, TNT First Class Overnight and TNT Global Express. We also offer the option of TNT Same Day Courier for Metropolitan Melbourne addresses only (for orders placed before midday).
All parcels carry a barcode which is scanned during the delivery process. A signature is required upon delivery – so please ensure you provide a delivery address where either yourself or someone you trust will be present to sign for the order. Otherwise the item will be redirected to your local post office or TNT will leave a collection card.
When choosing TNT, you must enter a physical address, not a PO BOX. Items that have been signed for at the delivery address are considered delivered and finalised. We do not take responsibility for missing parcels in this instance.
When will my order ship?
If you place your order before 11am (Australian Eastern Standard Time) on a normal business day and it has been confirmed as paid in full, we will ship it the same day – an email with tracking number will be sent to you. We ship orders Monday – Friday. If you place an order on a weekend or public holiday it will be processed and shipped the next business day.
Shipping Times
If you choose the Australia Post E-Parcel Standard delivery option, your order should be delivered within 4-8 working days, depending on where you live.
If you choose Australia Post Express Post E-Parcel Service and the delivery address is in a Capital city or major metropolitan area, your order should arrive the next normal business day. Please add an additional day for regional & country areas. Please click here to see if your suburb falls within the next day delivery network.
The Australia Post International Airmail service delivery time frame varies by each country (generally, New Zealand orders arrive within one week). Unfortunately, tracking numbers cannot be provided for this service. If you require a tracking number, please select the TNT Global Express option at the checkout.
If you choose TNT First Class Overnight Express your order should arrive by 11am on the next business day for 96% of Australian Post Codes. Remaining areas are generally delivered within two days. We highly recommend this option if you require your order quickly. Be sure to enter a physical address and not a PO BOX when selecting all TNT services.
The TNT Global Express service is a fast way of shipping your order internationally.
Please note: If no one is at the nominated address upon delivery, a card will be left giving you instructions on how to collect your parcel. Your order will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-despatch. Freight charges paid for the original despatch are not refundable.
Tracking an order
Tracking numbers are sent in the Shipping Confirmation email, sent once your order has been despatched. You can track your order by accessing:
AUSTRALIA POST- please select the “barcode number” button and enter the full tracking number starting with EUC… under Domestic tracking
TNT – please click the “consignment” button and enter the full tracking number in the “track a package” section.
International Shipping
We ship to selected international destinations. Countries outside of Australia will receive orders in approximately 7-14 working days (goods often arrive sooner than this). You can select the appropriate currency in the checkout section of the web site. We will do our best to ensure your delivery arrives as soon as possible. You may be liable for the destination country’s taxes.
Please note that NoteMaker will not be held liable for loss or no delivery of an item that does not have a tracking option. This means that orders sent by Standard Airmail (which cannot be tracked) are being sent at the purchaser’s liability and we encourage you to choose delivery methods which include a tracking option.
Shipping Costs
Shipping fees will vary depending on the weight of your purchase and destination. This is calculated at the checkout. We aim to keep the cost of delivery to a minimum.
Product packaging
Product packaging for shipping is kept to a minimum. We recycle paper, cardboard, foam and bubble wrap from within our warehouse – to minimise waste – and when purchasing delivery inventory we prefer recyclable options. When we are unable to reuse existing packaging, we choose recycled or biodegradable materials.
PRIVACY POLICY
NoteMaker respects your right to privacy.
Collection Of Information – NoteMaker only collects the information needed to conduct our business. We may use your details to contact you regarding your order for reasons such as, but not limited to, failed credit card transactions, incomplete order information and stock availability. You will only receive special offers/promotions via email if you choose to sign up for our newsletter…which you can opt out of at any time. We do not sell your details to anyone.
Disclosure – For the purpose of processing your order, we may disclose your details to: Our payment gateway service provider and postage/courier companies. We may disclose your details where required by law to government or regulatory authorities.
Access – You have the right to access any of your personal details kept by NoteMaker. You will be required to put this request in writing. If you would like any further information about our privacy policy, please contact us.
RETURNS AND EXCHANGES
Returns/Exchanges For Standard Web Orders
Our Simple 45 Day Return Policy (Exchanges and Refunds) – If you’d like to exchange your purchase for another, place a separate new order online or by calling on +61 3 9329 3717 now. We then arrange return of the previously ordered item(s) to NoteMaker for a refund.
There is no NoteMaker Credit and all orders are treated independently.
Products purchased from NoteMaker automatically include a 45 day refund/exchange option (this excludes sale/discount items/bulk purchases). If the item you ordered is not quite what you had in mind you can return it for an exchange/refund, exclusive of shipping costs, within 45 days of date of purchase. We will recover the raw cost of postage, even if your order was sent with a free postage offer.
All returned items need to be in perfect unused condition complete with original packaging and should include a copy of your order form. Should the product not be in original condition, please contact us before returning it. There is a $15.00 service and repacking charge for any returned items not in original unopened condition.
You should also include a copy of the Returns/Exchange Form, which can be downloaded here.
We recommend that you return your unwanted items using registered post or trackable courier. We will not be held responsible if returned items are lost in transit.
Returns/Exchanges For Sale Items & Bulk/Special Rate Orders
Products purchased in large quantities, at reduced rates may not be returned or exchanged.
Warranty Returns
In the rare case that you receive a faulty/damaged product upon delivery, simply contact NoteMaker and we will organise to have the item replaced. All faulty/damaged goods must be returned to us for inspection. We recommend that you return your unwanted items using registered post or trackable courier. We will not be held responsible if returned items are lost in transit.
When returning the defective goods you should include your order overview and a completed copy of the Returns/Exchange Form, which can be downloaded here. Simply contact us before returning the goods and we will provide reply paid postage information.
Incorrect Delivery Returns
We do our very best to avoid this, but if you think you have received the wrong item, then please contact us.
When returning the goods you should include your order overview and a completed copy of the Returns/Exchange Form, which can be downloaded here. Simply contact us before returning the goods and we will provide reply paid postage information.