Contained in this section is information about how to shop online with us, along with our policies/procedures. We aim to keep the shopping experience fun and easy for you!

GENERAL INFORMATION

Can I talk to someone at NoteMaker.com.au?

Yes, you can talk to someone over the phone by calling us on +61 3 9670 3717, or visit us at our Melbourne store.

Gift Wrapping

One of the great advantages to shopping at NoteMaker.com.au is that we provide complimentary gift wrapping with any purchase. Simply choose the gift wrapping option at the checkout and tell us what the occasion is.

Corporate customers

Corporate customers receive a full tax invoice every purchase.

Regular corporate clients, may be able to arrange a discounted rate for larger quantities. Simply call or email us for assistance.

Currency, GST & Taxes

All prices are in Australian dollars and include a 10% goods and service tax (GST).

Payment methods

Online payments are made via either Direct Payment Services or Paypal. Both options use the latest securely technology and fraud protection.

If you are not comfortable purchasing online, that’s fine. We also offer a number of other convenient payment options including phone/fax your credit card details (Visa, Mastercard & American Express), direct deposit, personal cheques and money orders.

Are your stock levels correct?

Our stock levels are very accurate, however, rarely the product you ordered may not be in stock. We will contact you immediately to let you know if this occurs.

Cancelling Your Order

After you have clicked “Confirm Order,” your order begins to process and you cannot make any online changes to your order. To cancel your order prior to shipment, you must contact us – please note that most orders process quickly, and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or cancelled.

How do I know your products are authentic?

We guarantee all of our merchandise is genuine and authentic.

SHIPPING DESTINATIONS & POSTAGE

We use Australia Post’s E-Parcel service for all deliveries. Each order carries a barcode, which is scanned during the delivery process. A signature is required upon delivery – ensure that someone will be available at the delivery address to collect the goods, otherwise the item will be redirected to your local post office.

When will my order ship?

If you place your order before 2pm (Australian Eastern Standard Time) on a normal business day, and it has been confirmed as paid in full, then we will ship it the same day – an email with tracking number will be sent to you. We ship orders Monday – Friday. If you place an order on a weekend or public holiday it will be processed and shipped the next business day.

What are the estimated shipping times?

Our products are shipped either Standard or Express Post within Australia.

If you choose the Australian Standard delivery option, it should be delivered within 3-7 working days, depending on where you live.

If you choose Australia Post Express Service and the delivery address in in a Capital city or metropolitan area then your order should arrive the next normal business day. Please add an additional day for regional & country Area’s.

Can I send an order to a country other than Australia?

We ship to selected international destinations. Countries outside Australia will receive orders in approximately 7-14 working days (goods often arrive sooner than this). You can select the appropriate currency in the checkout section of the web site. We will do our best to ensure your delivery arrives as soon as possible. You may be liable for your local countries taxes.

How much is shipping?

Shipping fees will vary depending on the weight of your purchase and destination. This is calculated at the checkout. We aim to keep the cost of delivery to a minimum. You will be surprised at how reasonable it is!

Can I pick up my order?

Yes, you can pick up your order from our Melbourne store. Simply choose the Melbourne pick up option at the checkout – there is no charge for shipping for this option.

Privacy policy

NoteMaker respects your right to privacy.

Collection Of Information – NoteMaker only collects the information it needs to conduct our business. We may use your details to contact you regarding your order for reasons such as, but not limited to, failed credit card transactions, incomplete order information, stock availability. You will only receive special offers/promotions via email if you choose to sign up for our newsletter… which you can opt out of at any time. We do not sell your details to anyone.

Disclosure – For the purpose of processing your order, we may disclose your details to: Our payment gateway service provider and postage/courier companies. We may disclose your details where required by law to government or regulatory authorities

Access – You have the right to access your personal details which are kept by us. You will be required to put this request in writing. If you would like any further information about our privacy policy, please contact us.

Product packaging

Product packaging for shipping is kept to a minimum. We recycle paper, foam and bubble wrap from within our Melbourne store – to minimise waste – and when purchasing delivery inventory we prefer recyclable options.

NORMAL RETURNS/EXCHANGES FOR STANDARD WEB ORDERS

Our Simple 45 Day Return Policy (Exchanges and Refunds) -

If you’d like to exchange your purchase for another, place a separate order online now, or call +61 3 9670 3717 to place your order over the phone, and return the previous ordered item(s) to NoteMaker for a refund.

Products purchased from NoteMaker.com.au automatically include a 45 day refund/exchange option (this excludes sale/discount items/bulk purchases). If the item you ordered is not quite what you had in mind, you can return it for an exchange/refund, minus shipping costs, within 45 days of date of purchase.

All returned items need to be in perfect unused condition complete with original packaging. You should include a copy of your order form. Should the product not be in original condition, please contact us before returning it. There is a $15.00 service and repacking charge for any returned items not in original unopened condition.

You should also include a copy of the Returns/Exchange Form, which can be downloaded here.

We recommend that you return your unwanted items using registered post or trackable courier. We will not be held responsible if returned items are lost in transit. If you are in Melbourne you may bring your return items (please bring your receipt) into our store.

RETURNS/EXCHANGES FOR BULK/SPECIAL RATE ORDERS

Products purchased in large quantities, at reduced rates may not be returned or exchanged.

WARRANTY RETURNS

In the rare case that you receive a faulty product upon delivery, simply contact The Source Online and we will organise to have the item replaced for you at our expense.

When returning the defective goods you should include your order overview and a completed copy of the Returns/Exchange Form, which can be downloaded here. Simply contact us before returning the goods and we will provide reply paid postage information.

INCORRECT DELIVERY RETURNS

We do our very best to avoid this, but if you think you have received the wrong item, then please contact us.

When returning the goods you should include your order overview and a completed copy of the Returns/Exchange Form, which can be downloaded here. Simply contact us before returning the goods and we will provide reply paid postage information.